Frequently Asked Questions
Your card is charged immediately when you join and this pays for your first box. Your quarterly subscription will automatically renew each season for $79.00 on the seasonal billing date unless you cancel your membership. The subsequent recharge dates for future boxes are as follows:
The Spring Box: February 1st
The Summer Box: May 1st
The Fall Box: August 1st
The Winter Box: November 1st
The Annual Sensory Box subscription is charged on the date you sign up, then will renew at the annual price on the standard rebill cycle date corresponding with the renewal season of your subscription until cancelled by you.
You can expect your box to ship in the following seasonal months:
Spring Box: Early-Mid March
Summer Box: Early-Mid June
Fall Box: Early- Mid September
Winter Box: Early- Mid December
As soon as your box leaves us and starts it's journey towards your home, you will receive a confirmation email with USPS tracking information so that you can keep an eye out for your box!
If you feel your box has not shipped within the expected timeframe, please contact customer care so that we can look into the delay.
We currently ship within the USA and also to Canada.
*Customs clearance, postal delays and other factors may cause shipping delays for Canadian orders. If you have not received your box 14 business days after receiving your shipment/ tracking email, please contact customer care for assistance.
If you are in another country, you can email us your name and location and we'll add you to our mailing list to keep you updated on if we expand to your country.
Shipping is FREE for our US customers. Shipping to Canada is $22 USD.
Any missing, defective, or damaged items must be reported within one (1) week of your delivery date. Please contact customer care and our team will happily assist you with getting your items replaced!
Because we are a subscription service, you must sign up for a membership in order to receive a box. However, if you would like to receive just one (1) box, you can always discontinue your subscription before you are billed for your second box. Another option for receiving just one (1) box is to select the 'gift' option at checkout. When you select the gift option, you have the ability to select how many shipments you would like to receive.
If you ever need to close out your subscription, you can cancel anytime by logging into your account or emailing us at firstname.lastname@example.org. In order to receive a refund, you must request one before your box ships out. We are unable to provide refunds for boxes that have already shipped. To request a cancellation and refund of a box, please email us at email@example.com
Absolutely! Once you select the "Gift" option on the checkout page, you will be able to choose how many boxes you would like to send. You can send just one (1) box or as many as you'd like!