Frequently Asked Questions

When will I be billed?

Your card is charged immediately when you join and this pays for your first box. Your quarterly subscription will automatically renew each season for $79.00 on the seasonal billing date unless you cancel your membership. The subsequent recharge dates for future boxes are as follows:

The Spring Box: February 1st

The Summer Box: May 1st

The Fall Box: August 1st

The Winter Box: November 1st

The Annual Sensory Box subscription is charged on the date you sign up, then will renew at the annual price on the standard rebill cycle date corresponding with the renewal season of your subscription until cancelled by you.

When will my box ship out?

You can expect your box to ship in the following seasonal months: 

Spring Box: Early-Mid March

Summer Box: Early-Mid June

Fall Box: Early- Mid September

Winter Box: Early- Mid December

Tracking Information

As soon as your box leaves us and starts it's journey towards your home, you will receive a confirmation email with USPS tracking information so that you can keep an eye out for your box!

If you feel your box has not shipped within the expected timeframe, please contact customer care so that we can look into the delay. 

Do you ship internationally?

We currently ship within the USA and also to Canada.

*Customs clearance, postal delays and other factors may cause shipping delays for Canadian orders. If you have not received your box 14 business days after receiving your shipment/ tracking email, please contact customer care for assistance.

If you are in another country, you can email us your name and location and we'll add you to our mailing list to keep you updated on if we expand to your country.

How much does shipping cost?

Shipping is FREE for our US customers. Shipping to Canada is $22 USD.

What do I do if my box is damaged during shipping or I am missing an item?

Any missing, defective, or damaged items must be reported within one (1) week of your delivery date. Please contact customer care and our team will happily assist you with getting your items replaced!

Can I buy just one box?

Because we are a subscription service, you must sign up for a membership in order to receive a box. However, if you would like to receive just one (1) box, you can always discontinue your subscription before you are billed for your second box.  

Can I cancel my subscription and/or receive a refund?

If you ever need to close out your subscription, you can cancel anytime by logging into your account or emailing us at contact@sensorybox.com. In order to receive a refund, you must request one before your box ships out. We are unable to provide refunds for boxes that have already shipped. To request a cancellation and refund of a box, please email us at contact@sensorybox.com

Need more help or have a question about something not listed? Contact us!